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Platform

From recorded call to client deliverable.

Leucadia connects to your calls, scores each one on its client’s scorecard, puts the evidence in front of your reviewers, and organizes what your clients ask for.

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1 · Capture and match

Calls arrive matched to client and account.

Recordings come from your phone system or by upload. Once matching is set up with you, calls are matched to client, account, and file number from the call reports your firm already produces. When a client cannot be confirmed, the call says so plainly.

  • Phone system connections

    RingCentral and Dialpad connections, plus recording upload. Ask us about other systems.

  • Client matching

    Client codes in your reports are matched to your client list, and you can correct a match at any time.

2 · Score

The right scorecard for each call.

Calls with a confirmed client are scored on that client’s scorecard. A call without a client scorecard is scored on Leucadia’s general compliance scorecard, with the reason shown. Complaints are identified against the standards that apply to each client.

  • Client scorecards

    Each client’s questions, points, and pass mark, with the evidence behind each answer the call can support.

  • Your timing

    Whether calls wait for their client report, and for how long, is set for your workspace.

  • Complaint identification

    Complaints raised on a call are flagged with the transcript evidence, ready to resolve.

How client scorecards work
  1. Calls
  2. Dana Whitfield, Oct 14, 2026

Client A call quality form

Client A · Account 4471093

Assessed score

85

FailAssessment incomplete

Weighted coverage 90% of the form’s points

Questions assessed 5 of 6

Pass mark 90

Evidence gaps

  • Updated account notes after the call — Requires information not available from the call
Identified self and firmYes
Gave the required debt collector disclosureYes
Verified the right party before discussing the accountYes
Honored a request to be called at another timeNo−15 pts
  • “I’m at work right now. Can you call me back after five?”00:18
  • “I understand. This will only take a couple of minutes. Can you confirm your date of birth?”00:24
Professional and courteous throughoutYes
Updated account notes after the callUnanswered

Requires information not available from the call

Product illustration · synthetic data. Use Show Evidence to see the quotes behind an answer.

3 · Review

People decide, with the evidence in front of them.

Reviewers see the transcript, the audio moment, and the reasoning behind each answer, and confirm or correct it. Corrections record who, when, and the AI’s original answer, and they carry forward when a call is re-scored on the same question.

  • A second check on serious findings

    Findings that would automatically fail a call or record a violation are reviewed by a second, independent AI check before they count.

  • Needs review again

    If a call is scored again and what the reviewer saw changes, the call comes back for review.

  1. Calls
  2. Dana Whitfield, Oct 14, 2026
Honored a request to be called at another timeNo−15 pts

Decision Reasoning

The consumer asked to be called back after five. The agent continued the call instead of arranging a later time.

Supporting Evidence

  • “I’m at work right now. Can you call me back after five?”00:18
  • “I understand. This will only take a couple of minutes. Can you confirm your date of birth?”00:24
Professional and courteous throughoutYes

Corrected to Yes by M. Alvarez on Oct 15, 2026, 9:12 AM · AI answered No

“The raised voice at 03:12 is the consumer’s, not the collector’s.”

  1. Added to Coaching Queue

    Honored a request to be called at another time · for Dana Whitfield

  2. Coaching session · Completed

    Call-back requests · Oct 17, 2026

Product illustration · synthetic data

4 · Act

Coaching and resolution, documented.

Reviewers send findings to a coaching queue. Supervisors record coaching sessions and resolve complaints, building a record of follow-through for each collector and client.

  • Coaching queue and sessions

    From a finding to a recorded session, without a separate tracker.

  • Complaint resolution

    Resolve complaints one at a time or in groups, and export them for a client.

5 · Report

What your clients ask for, organized.

Dashboards show quality by client and collector. Call packages bundle recordings, named the way each client asks, with scorecards and a spreadsheet manifest. Client-layout reports are in development.

  • Client naming conventions

    Save each client’s recording-naming format once and choose it when you export.

  • Spreadsheets on request

    Ask Leucadia can prepare a spreadsheet or brief for a specific question.

Ask Leucadia for a brief or spreadsheet
  1. Calls
  2. Export

Call package · 2 calls

Recording names: Client A format
  • 4471093_Audio_CT_20261014T142210.mp3
  • 2026-10-14_outbound_7f3k2q.pdf
  • 5520818_Audio_CT_20261014T151904.mp3
  • 2026-10-14_outbound_m29xpa.pdf
  • manifest.xlsx
Excerpt of the package manifest
File numberClientAccount ID
F-20391Client A4471093
F-20417Client A5520818
Product illustration · synthetic data

Prefer to watch?

The 11-minute recorded walkthrough covers capture, scoring, coaching, complaints, and exports.

Watch the Demo

See it with calls like yours.

Book a meeting and we will walk through the platform with examples close to your clients and workflow.

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